Knowledgebase
Voice Mail
Posted by David Brooks on 16 July 2015 06:10 PM

Users have an access to their voicemail inbox directly from the application. There is a separate menu named “Voicemail” accessible from the extended menu.

By default each user has voicemail enabled. To disable one has to uncheck the voicemail checkbox.

iPhone Android

 

 Visual presentation

The received voice messages are grouped as “new/unheard” and “old” with information about the number of messages in each group.

Tapping on a group opens a new view with messages arranged in a list of threads (grouped by callers), sorted by time when they were recorded. There is also additional information displayed which include:

- Duration of the last message
- Caller ID or contact name of the caller.

Taping on the row initiates a call to voicemail with a request to play the last recorded message from the selected thread (caller).

Taping on the extension icon (arrow on the right side of the row) takes us to the voicemail details view where we can see all messages left by the caller. You can choose a particular message to be played.

A message is marked as new until you open the list of the messages from the New/Unheard group. The “unheard” status indicates which of the messages have not yet been played. This information is stored on the server side.

 Message Waiting Indicator (MWI)

The dialer uses subscription to the MWI in order to notify the user about new voicemails. When a caller leaves a voicemail YunGO immediately sends notification to the user. If the user is not registered the PUSH is sent. When the dialer registers again the list of newly left messages is downloaded and a badge with a number of new voicemails is shown on the menu icon and when in the extended menu, on the voicemail menu.

 Voicemail to email

This feature delivers voice messages to your email box as an .mp3 file. To enable it just enter the email address in the voicemail menu. The voicemail to file conversion is realized on the server side so even if your dialer is closed or offline you will still be able to receive emails with attachments.

 Welcome greeting

Your personal greeting which is played when a caller reaches voicemail. To record hit the record button and when done simply disconnect. Greetings can be configured from User Portal as well.

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